Privacy Policy

Last updated: November 3, 2026

Pasadena Collision Center respects your privacy. This policy explains how we handle information when you use pasadenacollision.com, request an estimate, contact us, or communicate through our business messaging channels.

Information we collect

When you contact us, we may receive your name, email address, telephone number, vehicle details (including VIN if supplied), insurance or claim information, photographs, and message contents. Our website may also collect technical information such as IP address, browser details, and cookie or analytics data through website, analytics, and security tools.

How we use information

We use this information to respond to inquiries, review estimate requests, communicate about collision repair services, coordinate requested work, maintain appropriate records, and operate and secure the website.

Google Business Profile and AI-assisted messaging

If you use Google Business Profile messaging, Google may process your messages and use AI to answer common questions. Our staff may review or respond to messages, including those handed off by the AI agent. Google’s own terms and privacy practices also apply. Do not submit payment card details, passwords, or other unnecessary sensitive information through chat.

Sharing information

We may share information with service providers supporting our website and communications, with insurers or others involved in handling a service you request where appropriate, and when disclosure is required by law. Third-party services have their own privacy practices.

We do not sell or share personal information

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

Cookies and analytics

Our website may use cookies and similar technologies for site operation, analytics, and security. You may be able to manage cookies through your browser settings, although some site functions may be affected.

Third-party tracking

We use third-party services, such as Google Analytics, to understand how visitors use our website. These providers may collect information about your online activity over time and across different websites through cookies and similar technologies, under their own privacy policies.

Do Not Track and Global Privacy Control

Our website does not currently change its behavior in response to browser "Do Not Track" signals. Because we do not sell or share personal information, there is no sale or sharing for a Global Privacy Control signal to opt you out of.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

Retention and security

Retention depends on the type of information, the purpose for which it was supplied, and applicable recordkeeping requirements. We retain information for as long as reasonably necessary for those purposes and take reasonable steps to safeguard it. No electronic transmission or storage method is completely secure.

Your privacy rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may contact us with a privacy request, and we may need to verify your identity before responding. Additional rights and disclosures may apply if California’s Consumer Privacy Act applies to the business.

Changes to this policy

We may update this policy as our business practices or legal requirements change. When we do, we will post the updated policy on this page and change the "Last updated" date at the top.

Contact

Pasadena Collision Center
640 N Fair Oaks Ave
Pasadena, CA 91103
Phone: (626) 360-1979
Email: office@pasadenacollision.com